![]() ![]() This will take you back to the Greeting screen. ![]() Home link at the top of the left navigation in the pop-up. Questions may vary depending on which script path you follow. Subsequent pages will show each question the operators will be asking your callers. You'll need to enter some data before clicking the Next button. If you encounter a red * next to an input box: This means the field is required.All drop down options are required before you can click Next. If you encounter a drop down: Choose a value and click the blue arrow next button before proceeding.To navigate it, you'll need to choose values and complete text fields: Your call script is basically a multi-page web form. This is what an answering service operator sees when they receive a call on your account. The script will open in a pop-up similar to the one below. See your script button in the upper right corner. On the next screen, you'll see your FAQs, Objections and Agent Alerts. This will take you to a screen showing all of your Active scripts. Scripts link from the navigation menu on the left. ![]() In addition to reviewing the script for call flow, seeing the script in the operator's view is a quick way to verify any changes you or our programming team made to your account. View your FAQs: From the View your call script pop-up, you can verify how your FAQs look.Navigate your script: You'll go from the main Calls screen to the appropriate script where you'll see your call script and navigate through it.Viewing it as if you are an agent will give you a better idea of how the call will flow from one question to the next and help you pinpoint areas that may need editing. When it comes to reviewing your call script and FAQs, sometimes it's helpful to see things the same way a Specialty Answering Service agent would. ![]()
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